Frequently asked questions

PAYMENTS

Is Cash On Delivery Available?


No. We do not have Cash on delivery option available as of now.




Is there any other way to make the payment, other than on website?


Yes. You may whatsapp on the number +916238804295, and let us know the total quantity you require. We will share the amount with the shipping cost. You can do the payment through GPay/Phonepe/Paytm. Once the payment is done, you must share the screenshot of the payment reciept. We would require the following details to be sent to us on the whatsapp.

  • Full Name
  • Active Phone Number
  • Email Id
  • Address with Pincode + nearest landmark




Why am i not able to use my International Card to make the payment?


We are using a payment gateway, that accepts only Indian Credit cards and Debit Cards for the payment.




Is it possibleto make payment from Outside India and deliver in India?


Yes. We would recommend you to whatsapp us the quantity you would need on +916238804295. You may do a bank transfer. And we would deliver anywhere in India.




How do i get the booking confirmation?


If you are booking through the website, when you click on BUY NOW, the page will re-direct you to the instamojo Payment Gateway. Once you have filled in your Personal Details, and the payment is made. You first get the PAYMENT SUCCESSFUL message on screen. And then you will recieve the booking confirmation reciept on your email id.




Why is Cash on Delivery not available?


Majorly because of 2 below reasons:

  1. The Mysticabymini Herbal Hair oil is made by my mom at home. Only once the booking is done, and the payment is made, we inform the quantity required to our mom, and she makes it accordingly.
  2. We are still not a company, and our shipping partners do not allow us to opt for the same.





SHIPPING

When will i recieve my product. How many days of delivery?


It ususally takes 15-20 days for delivery from the date of booking.




How do i track my booking?


You will recieve a SMS and Email with tracking link, once the shipment is booked with our shipping partners. It usually takes 3-7 days, from the date of booking.




I ordered for 2 Combo Pack or more but why do i get SMS with lesser amount?


We pack a minimum of 500ml or 500gm in 1 package. 1 Combo pack weighs almost 450gm. For eg: If you have ordered 2 combo packs, you will recieve 2 packages and the amount will be equally divided. You will recieve 2 individual SMS with different tracking link from shipping partner.





OIL & MASK

How to use Mysticabymini Herbal Hair Oil?


  • Massage scalp with mysticabymini oil, in a circular moment, for 20 minutes.
  • Slowly apply mysticabymini oil towards the hair and the hair tips.
  • Leave the mysticabymini oil on head for overnight or a minimum of 6 - 8 hours.
  • Wash your hair twice by mixing Chemical Free Shampoo in luke warm water. ( Recommended - Moms and World Hair Strengthening Shampoo, Azafran Organics Soya Rich Shampoo & Bodyshop Shea Butter Shampoo )
  • Apply a suitable conditioner for 3-5 minutes, only on the hair (avoid the scalp) and wash with lots of water. ( Recommended - Pantene Oil Replacement, Bodyshop Shea Butter Conditioner )
  • If long hair, apply 2-3 drops of hair serum ( Recommended - Streax Hair Serum ), only on the hair.
  • If long hair, Tie the bun for as many hours.
  • Repeat the process, once in every 3 days.
  • Please do not use a hair drier or straightener.
  • Please do not heat the oil.
  • Please do not mix the oil with any other oil.
  • Please do not use comb. Always detangle your hair with fingers.
  • Please do not use any chemicals during this time.




How to use Mysticabymini Herbal Hair Mask?


  • Always make sure Mysticabymini Hair Mask has oil in it.
  • Apply and massage the Mask on areas that are damaged or require more attention for 20 minutes.
  • Keep the Mask for 4 hours to 8 hours.
  • Wash off the Mask with Lukewarm water.
  • Wash your hair twice by mixing Chemical Free Shampoo in luke warm water. (Recommended - Moms and World Hair Strengthening Shampoo, Azafran Organics Soya Rich Shampoo & Bodyshop Shea Butter Shampoo )
  • Apply a suitable conditioner for 3-5 minutes, only on the hair (avoid the scalp) and wash with lots of water. ( Recommended - Pantene Oil Replacement, Bodyshop Shea Butter Conditioner )
  • If long hair, apply 2-3 drops of hair serum ( Recommended - Streax Hair Serum ), only on the hair.
  • If long hair, Tie the bun for as many hours.
  • Repeat the process, once in every 3 days.
  • Please do not use a hair drier or straightener.
  • Please do not heat the oil.
  • Please do not mix the oil with any other oil.
  • Please do not use comb. Always detangle your hair with fingers.
  • Please do not use any chemicals during this time.




How to use Mysticabymini Herbal Hair Mask and Oil Combo?


  • Always make sure Mysticabymini Hair Mask has oil in it.
  • Apply and massage the Mask on areas that are damaged or require more attention for 20 minutes.
  • Slowly apply mysticabymini oil towards the hair and the hair tips.
  • Leave the Combo on head for overnight or a minimum of 6 - 8 hours.
  • Wash off the Mask on scalp with Lukewarm water.
  • Wash your hair twice by mixing Chemical Free Shampoo in luke warm water. (Recommended - Moms and World Hair Strengthening Shampoo, Azafran Organics Soya Rich Shampoo & Bodyshop Shea Butter Shampoo )
  • Apply a suitable conditioner for 3-5 minutes, only on the hair (avoid the scalp) and wash with lots of water. ( Recommended - Pantene Oil Replacement, Bodyshop Shea Butter Conditioner )
  • If long hair, apply 2-3 drops of hair serum ( Recommended - Streax Hair Serum ), only on the hair.
  • If long hair, Tie the bun for as many hours.
  • Repeat the process, once in every 3 days.
  • Please do not use a hair drier or straightener.
  • Please do not heat the oil.
  • Please do not mix the oil with any other oil.
  • Please do not use comb. Always detangle your hair with fingers.
  • Please do not use any chemicals during this time.




What is the expiry of both Mysticabymini mask and hair oil?


We recommend you the following steps:

  • Replace the Mysticabymini Hair Mask into a glass air tight container, and keep it in a cool place, but not in the fridge.
  • Always keep oil in the Mask. Recommending to use only mysticabymini herbal hair oil or pure coconut oil in the mask.
  • U can use the mask for atleast 1 year, if the instructions are followed correctly.
  • Hair oil can also be used for 1 year.




There is fungal formation on Mask. Can it be used?


Yes. You can use it.

  • Use a dry spoon to remove the fungus from Mask.
  • Replace the Mysticabymini Hair Mask into a glass air tight container, and keep it in a cool place, but not in the fridge.
Please note, the mysticabymini hair mask is made at home. And is fully herbal, and the formation of fungus is very natural.




Can i use the Mysticabymini Hair oil on my child?


Yes. You may use the Oil on Children.

  • Between age group 1-8 years : apply for 1 hour before the hairwash.
  • Between age group 8-12 years : apply for 2-3 hours before the hairwash.
  • Between age group 12-16 years : apply for 3-4 hours before the hairwash.




I received the package but I see that the sealing is puffed and a lot of leakage happened?


Mysticabymini Hair Mask must always have oil in it to keep it fresh. Hence we make sure, to fill in enough oil in the mask, before sending the package to you. We do the packing ourselves, and due to which there is a small chances of oil getting leaked sometimes. You may use it without any doubts.




I have sinusitis and migraine. Can i use the Oil?


Yes. You can use the mysticabymini hair oil. However, we recommend you to apply the oil for 3-4 hours only. Also, try and keep it during the day time.




Will mysticabymini Hair mask helps in grey hair to black?


No. It doesnt colour your hair to black. The Mysticabymini Hair Mask helps Grey Hair problems in age group between 12 - 33 years. Mysticabymini Hair Mask has ingredients that helps in coloring the early grey hairs naturally and regrowth of new & natural hair.




Does Mysticabymini Hair Oil helps in growing hair in Bald Patches?


Yes. It does helps. However the time period for such recovery is a bit higher than recovering other issues. It takes up to 8months - 1year, if the instructions are followed correctly.




How soon can i see the results?


The hair-fall and hair-thinning can be because of many reasons. Food intake, Environment, Medicines, Water, Hormones, Hereditary, Shampoos and many other. It takes a minumum of 6 months to show a visible change.




Is there any Allergy issues with Mysticabymini Haircare products?


If you are allergic to any herbs, the mysticabymini can be allergic. Kindly find below the ingredients, and see if you are specifically allergic to any:

  • Indigo plant, Neer Brahmi plant, Alovera, Indian gooseberry, False Daisy, Curry leaf, Neem leaf, Drustick tree leaves, Drumstick peel, Holi basil, Phyilanthis Niruri/Gale of wind, Thumpi, Ash colored fleabane, Black musali, Cuscus grass, Red false daisy, Cotton plant, Indian boraf flower, Indian boraf leafes, Cantella Gotu, Shoe flower, Shoe leaves, Five leaved chaste tree, Adjearan Indian rock foil leaf, Country koorka, Sida, Indian screw tree leaf, Round zedoary, Black pepper, Onion, Ginger and few other folk herbals.




What Oil should i use in Mysticabymini Hair Mask?


You can use the Pure Coconut Oil/MysticaByMini Hair Oil to mix in the Mystica Hair Mask, to keep it fresh for as long as you want.




What are the ingredients in Mysticabymini Hair Oil and Mask?


Mysticabymini hair oil and mask has more than 60 herbs. To name a few : Indigo Plant, Neer Brahmi Plant, Aloe Vera, Indian Gooseberry, False, Daisy, Curry Leaves, Neem Leaves, Drumstick tree leaves, Drumstick Peel, Holi Basil, Phyilanthis Niruri/Gale of Wind, Thumpi, Ash Colored fleabane, Black Musali, Cuscus Grass, Red False Daisy, Cotton Plant, Indian Boraf Flower, Indian boraf leaves, Cantella Gotu, shoe Flower, Shoe Leaves, Five leaved chaste tree, Adjearan Indian Rock Foil Leaves, Country Koorka, Sida, Indian Screw tree Leaves, Round Zedoary, Black Pepper, Onion, Ginger, Red Sandle Wood, Camphor Etc.